Privacy policy

1. Who we are

Business name: A.O Recovery
Trading as: Adam Lee Egginton, a sole trader
Based in: Rotherham, South Yorkshire
Website: https://aorecovery.com
Telephone: 07394 784531

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), A.O Recovery is the data controller for the personal information described here.

2. What we collect

Only what is needed to come out to you and to do the job. That normally means:

• Your name
• Your phone number, and your email address if you give one
• Where you and the vehicle are
• What has happened to the vehicle, and where it needs to go
• Anything else you choose to put in a message or tell us on the phone
• Basic website usage information (pages visited, browser and device type), but only if you say yes to site statistics cookies
• Whether you reached this website from one of our Google adverts and then rang or got in touch, but only if you say yes to advertising cookies

We do not ask for, and do not want, any more than that. We do not knowingly collect information about children.

3. How we collect it

When you call or text 07394 784531, when you fill in the enquiry form on this website, or when you message us on social media.

4. Why we use it, and our lawful basis

• To answer your enquiry and carry out the recovery or job you asked for. Lawful basis: performance of a contract, or steps taken at your request before entering one.
• To keep basic records of jobs done, for accounts and insurance. Lawful basis: legal obligation, and our legitimate interest in running the business properly.
• To understand how the website is used so it can be improved. Lawful basis: your consent, given through the cookie banner and withdrawable at any time.
• To measure whether our Google adverts bring in work, and to show our adverts again to people who have visited this website. Lawful basis: your consent, given through the cookie banner and withdrawable at any time.

We do not sell your information, and we do not use it to send you marketing you did not ask for.

5. Who else sees it

Enquiries sent through the form on this website are handled by Orchestrix (Alex Sais, Nottingham), who built and host this site, acting as our data processor. The enquiry is stored on Orchestrix’s systems and emailed straight to us. Beyond that, your information may be shared with:

• a garage, storage yard or other destination you have asked us to take the vehicle to;
• your insurer or the police, where a job requires it or the law does;
• our accountant, and our own insurer, where relevant.

Microsoft (Clarity) receives website usage data only if you say yes to site statistics cookies. Google (Google Ads) receives information about your visit only if you say yes to advertising cookies, and uses it as described in how Google uses information from sites that use its services. Both process data outside the UK, including in the United States, under the safeguards required by UK data protection law.

6. Cookies

This website sets no statistics or advertising cookies until you choose to allow them, and you can allow one without the other. The only thing stored before you choose is your choice itself, kept in your browser so we do not ask on every page. You can change or withdraw your choice at any time: Cookie settings.

• Your cookie choice (ao.consent.v2, browser local storage). Remembers what you chose. Strictly necessary. Kept until you clear it.
• Site statistics: Microsoft Clarity (_clck, _clsk, and related Clarity cookies). Shows which pages are used and how, so we can improve them. Up to one year.
• Advertising: Google Ads (_gcl_au, and Google cookies such as IDE on Google’s own domains). Tells us when a visit from one of our adverts leads to a call or an enquiry, and lets us show our adverts again to people who have visited. Up to 13 months.

If you withdraw your choice, we stop the cookies being set and remove the ones this website set. Cookies held on Google’s own domains can be managed in your Google ad settings.

7. How long we keep it

Enquiries that do not turn into a job are deleted within 12 months. Records of work carried out are kept for six years, which is the period required for tax and accounting purposes and the period in which an insurance question could still arise.

8. Your rights

Under UK data protection law you have the right to:

• ask what personal information we hold about you, and get a copy of it;
• have inaccurate information corrected;
• ask us to delete information we no longer need to keep;
• object to, or ask us to restrict, certain uses of your information;
• withdraw consent for cookies and analytics at any time.

To exercise any of these, ring 07394 784531 or use the contact form. We will respond within one month.

9. Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

10. Changes to this policy

If this policy changes, the updated version will appear on this page with a new “last updated” date.